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Sales managers frequently approach me for advice on how to keep salespeople
motivated, especially when sales reps get into a rut - and seem to keep slipping
deeper into it. Telling managers what not to do usually solves the problem. Most
managers do things to de-motivate salespeople without even knowing it.
Let’s take the idea of funnels and forecasts, […]

That we live in a time of relentless and pervasive change is no longer news to anyone. There is one important implication of this situation that continues to be a challenge. That is that our employees need to continually change their behavior to adapt to the world around them.
My work of helping companies develop more […]

There are really only two types of competitor:
1. Obvious
2. Hidden
The obvious competitors are, well, obvious! You’ll probably know who they are. You might even meet up for a drink with them and bump into them at networking events. You’ll have analysed their offerings and differentiated yours. You know these guys. In fact if you’re a […]

Neil Rackham turned the world of high-ticket salesmanship on its ear. By observing over 35,000 actual sales calls, he scientifically isolated & identified the specific behaviors exhibited by successful salespeople. He called it SPIN selling.
Situation, Problem, Implication, Need Pay-off.
It should come as no surprise that one of the things that he discovered was that successful […]